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Shipping Policy

Shipping Information

Payment

  1. a. All payments made by you through online banking through a valid debit/credit card over a secure payment network shall be collected via Payumoney the appointed payment gateway for Gaurav Sweets .

    National & International clients will have to make their payments online through our payment gateway. Delivery charges will be applicable at actuals. In case of a credit/ debit card transaction, you shall use your own credit/ debit card only. Gaurav Sweets shall not be liable or responsible for any credit card fraud(s). The liability, if any, on the fraudulent use of your credit card will be yours alone and the onus would be on you to 'prove otherwise'. You hereby consent to indemnify and keep indemnified Gaurav Sweets its successors and assigns of, from or against any claims, demands, actions, disputes, liabilities, obligations, costs, charges, expenses of any nature suffered or sustained by Gaurav Sweets, by reasons of the fraudulent use of any credit/debit card by you for any such transaction.

  2. Gaurav Sweets shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed with our acquiring bank from time to time.

Delivery

  1. All orders are processed and shipped within 7 working days, once payment is confirmed. However certain categories of products have different lead-times for delivery due to the nature of the product. Do check out the delivery timelines for each product while ordering. There shall not be any Cancellations and refunds for orders that are delivered outside of the estimated delivery time.
  2. The address at which the delivery of the product ordered by you are to be made should be correct and proper in all respects. Incomplete and incorrect address provided by you resulting in wrong deliveries would be solely at your own risk.
  3. Transportation & Taxes: Shipping / transportation cost will be charged at actual and taxes will be as applicable. If goods are ordered outside India, import duties and taxes may be incurred once your goods reach their destination. Gaurav Sweets is not responsible for these charges and we undertake to make no calculations and estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that you purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at airport for customs purposes and we cannot guarantee that the packaging of your goods will be free from tampering.
  4. Notwithstanding anything to the contrary mentioned above, the payment made by you shall be governed by and subject to the Cancellation and Refund Policy.
  5. Delivery of food products shipped outside of the city of Mumbai is done by Delivery partners of Gaurav Sweets. Please note Gaurav Sweets and/or its delivery partner shall not be liable or responsible for damage, spillage or change in quality of the products within the shipment. Gaurav Sweets and/or its delivery partner shall not be liable for mishandling done to the shipment on the whole or some products within it or the packaging of the shipment. By accepting these Terms of Use, the customer agrees that any damage caused to the products or the packaging due to mishandling done to the shipment will not be subject to any refunds or cancellations. It is advisable to use CIF terms as Insurance is included and would cover damage to some extent. In case a customer opts for terms without insurance cover, then it would be at the sole risk of the customer.
  6. By agreeing to these terms of use, the customer agrees to provide all the documents and necessary details as required in its correct and accurate form to the customs or any other authorities of any country involved in delivering the shipment.
  7. The delivery times mentioned on www.gauravsweets.com are only indicative and Gaurav Sweets and/or its delivery partner shall not be liable or responsible for delays in delivery of the shipment to the address given by the customer. Gaurav Sweets and/or its delivery partner shall not be liable or responsible for the change in the quality of products due to delayed shipment.
  8. Gaurav Sweets reserves the right to change the delivery charges from time to time.
  9. By accepted / agreeing to these terms, the customer agrees that the Tracking details of the shipment will not be available immediately.
  10. Gaurav Sweets reserves the right to deny delivery to locations considered not feasible even though the delivery location is mentioned in the website. Gaurav Sweets also reserves the right to deny delivery of some products to the customer due to Food & Drug Authority restrictions in some countries.
  11. Checking of goods to check for quantity / shortfall should be done at the time of receiving delivery. Complaints if any should be made at the time of delivery itself and the same to be intimated to us via email immediately. Please note our Products are prepared under strict hygienic conditions and best served fresh.
  12. Packing in Tin / Plastic / Fancy boxes will be charged extra
  13. All taxes and levies will be charged extra
  14. The management of Gaurav Sweets reserves the right to change the price without prior notice.
  15. Local customers : (i) please note that complaints if any, should be made at the time of delivery itself. (ii) Bengali sweets should be consumed within 5 o 8 hours of delivery / purchase and kindly replace the packs and retain in refrigerator in steel, glass and aluminum vessels. (iii) Sweets made of Milk and Mawa should be consumed within 5 to 8 hours of delivery / purchase and also should be removed from packs and retained in refrigerator in steel, glass and aluminum vessels.

Cancellation Policy

Any order once placed either online, through facsimile, or on telephone by you for delivery through Gaurav Sweets may not be cancelled either through the internet or through facsimile or telephone on any grounds whatsoever.

Terms and Conditions

Visit our Terms of Business section, which explains the use, Terms and Conditions & limitations of liability, our Disclaimers Policy and Payment, Delivery, Cancellation & Refund Terms, and our online Privacy Policy that govern the use of our website at: http://www.gauravsweets.com

Your Consent

By using our website, it is understood that you consent to all our online terms and conditions and Policies at : http://www.gauravsweets.com